Open New Ticket Mod

schmad27

I don't know if this has been covered already. If it has, please point me in the right direction. What I would like is when the customer starts a new ticket, I want them to be able to assign it to a particular staff member. Can this be done? I see no option to do that on new tickets started by the customer. :

Thanks.

tomt

I've not seen it before, but it could be done...

On the new ticket form add a drop down list of all staff members ( this could be read from the DB )

When the ticket is submitted update the ticket 'staff_id' field with the ID number of the staff member.

Shouldn't be to hard ;)