hi all,
i am totally newbie to osticket. i am working on a task that i need to install a ticket system for my company. the web server where osticket needs to be installed is a linux server. i found some instructions online, and below is what i have done so far:
1.Create a directory, called support, with the command sudo mkdir /var/www/support.
2.Unpack the osTicket archive with the command sudo tar xvzf osticket_XXX.tar.gz Where XXX is the release number.
3.Move all of the files from the /var/www/osticket-XXX directory (Where XXX is the release number) to the newly created support directory, with the command sudo mv /var/www/osticket-XXX/upload/* /var/www/support.
4.Rename the file ost-config.sample.php with the command sudo mv /var/www/support/include/ost-config.sample.php /var/www/support/include/ost-config.php.
5.Give the configuration file write permissions with the command sudo chmod 777 /var/www/support/include/ost-config.php.
6. You are now ready to point your browser to http://IP_TO_SERVER/support(http://IP_TO_SERVER/support) where the installation process will begin. Where IP_TO_SERVER is the address of the server hosting osTicket.
now i am stuck at step 6. when i try to start the installation process, it shows a 404 error.
anyone has an idea what cause the problem? any suggestion is appreciated!
