I'm not sure what is happening here. I use the PHP mail function, and the template for new tickets look like this:
%name,
=====================
Your ticket number is: #%ticket.
You can view this ticket's progress online here: %url/view.php?e=%email&t=%ticket.
=====================
A representative will follow-up with you as soon as possible.
If you wish to send additional comments or information regarding this issue, please don't open a new ticket. Simply login using the link above and update the ticket.
%signature
However, when the user gets the email, it is in a right mess and looks like this:
-- do not edit --tony@estateagentin.com,=====================Your ticket number is: #890988.You can view this ticket's progress online here: http://www.ukwebsitedesign=(http://www.ukwebsitedesign=) ers.co.uk/support/upload/view.php?e=tony@estateagentin.com&t=890988.=====================A representative will follow-up with you as soon as possible.If you wish to send additional comments or information regarding this issue= , please don't open a new ticket. Simply login using the link above and upd= ate the ticket.Support Dept
As you can see, it looks nasty. Anybody got any ideas?
