We have just installed and customised osticket and we have got everything working fine. However we have added an extra field (company name) and we want this to be pre-defined when a user is logged in like the name and e-mail address is.
So when a user logs in to check a ticket status and they go to new ticket the name and e-mail address is already filled in an cannot be changed. Can someone please tell me how to do this for the company field as it saves us so much hassle.
Many Thanks.
