help i installed OsTicket Control panel blank

naruto7

i installed the newest osticket (1.6.0) i had to change the ones that say ini_set to @[deleted] on install.php , main.inc.php , class.mailparse.php

i added it because that's what i was told to do to remove the error read outs

and i get everything installed it all works from what i can see but when i go to turn it on the control panel is a blank page any solutions would help

also since my host provider disabled emails on the websites unless you pay to add it is their a way i can rig it by pass that and connect to one of my existing emails on another site like google, yahoo, hotmail, aim, ect so it can still send emails with out me having to go and pay for the emails to be added for now

if its any help in trying to fix the control panel the host is http://zymic.com(http://zymic.com)

mathman

i installed the newest osticket (1.6.0) i had to change the ones that say ini_set to @[deleted] on install.php , main.inc.php , class.mailparse.php
i added it because that's what i was told to do to remove the error read outs
and i get everything installed it all works from what i can see but when i go to turn it on the control panel is a blank page any solutions would help

What were the error messages that you were getting? It's likely if you don't fix what was causing the errors that something has gone wonky and fails, leaving you with a blank page - just supressing the error message with the '@' doesn't do anything towards an actual fix. Have you done a 'view source' on the control panel page to see how much, if any, HTML code made it through?

David

naruto7

What were the error messages that you were getting? It's likely if you don't fix what was causing the errors that something has gone wonky and fails, leaving you with a blank page - just supressing the error message with the '@' doesn't do anything towards an actual fix. Have you done a 'view source' on the control panel page to see how much, if any, HTML code made it through?
David

i didn't suppress the errors the owner of server told me to add the "@" so it would work on the server

and the control panel is all php so you cant even see the source code on it

the source code page is blank

mathman

i didn't suppress the errors the owner of server told me to add the "@" so it would work on the server
and the control panel is all php so you cant even see the source code on it
the source code page is blank

The owner of the server isn't accurate on what '@' does - it is solely error message suppresion, the error still occurs it just isn't reported. For the 'webpage' to show there has to be HTML, which is what the php code is supposed to be doing - generating the HTML to create the control panel in the browser. If you right click in the browser window and hit 'view source' and don't see anything then it's highly likely the PHP code failed and therefore failed to generate the needed HTML. Which gets you back to this question - what were the error messages you got before you added '@' to those lines?

David

naruto7

The owner of the server isn't accurate on what '@' does - it is solely error message suppresion, the error still occurs it just isn't reported. For the 'webpage' to show there has to be HTML, which is what the php code is supposed to be doing - generating the HTML to create the control panel in the browser. If you right click in the browser window and hit 'view source' and don't see anything then it's highly likely the PHP code failed and therefore failed to generate the needed HTML. Which gets you back to this question - what were the error messages you got before you added '@' to those lines?
David

i went and removed the "@" on all the lines i set

what i get on the main page where it says "Support Ticket System Offline"

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 31

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 32

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 35

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 37

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 44

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 45

Warning: session_start() : Cannot send session cache limiter - headers already sent (output started at /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php) in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 48

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 87

what i get for the admin login is this

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 31

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 32

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 35

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 37

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 44

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 45

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 87

after admin login i get this

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 31

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 32

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 35

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 37

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 44

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 45

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 87

Warning: session_regenerate_id() : Cannot regenerate session id - headers already sent in /www/zxq.net/i/m/p/imperialism/htdocs/support2/scp/login.php on line 52

and on the control panel i get this

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 31

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 32

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 35

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 37

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 44

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 45

Warning: ini_set() has been disabled for security reasons in /www/zxq.net/i/m/p/imperialism/htdocs/support2/main.inc.php on line 87

Warning: require_once(Mail/mimeDecode.php) : failed to open stream: No such file or directory in /www/zxq.net/i/m/p/imperialism/htdocs/support2/include/class.mailparse.php on line 19

Fatal error: require_once() : Failed opening required 'Mail/mimeDecode.php' (include_path='.:/usr/lib/php') in /www/zxq.net/i/m/p/imperialism/htdocs/support2/include/class.mailparse.php on line 19

mathman

All of the ini_set() functions are making sure that PHP is configured properly to run the PHP code in OsTicket. From the messages you posted, the hosting company has disabled the capability of changing PHP settings within the code which will prevent those from executing. If the hosting company can confirm that what is being attempted to set is actually what they have it set to you can comment those out (not just suppress the error message with the '@' - actually comment out the line). The problem will be the one that sets the search path for PHP files. If OsTicket's 'include' directory isn't in the PHP search path it will not be able to find the files it needs to run the ticketing software, hence the "Fatal error" on the 'require_once()' function as it couldn't find it. To me it sounds like you need to work with the hosting company and see if they'll either enable your ability to use ini_set or re-configure the main PHP configuration file. If they won't, I don't think you'll be able to get OsTicket to run - if I'm wrong on that hopefully someone will chime in soon with a solution.

David

Andariel

In my case, these changes works fine:

change ini_set by @[deleted]

main.inc.php in line(s) 24, 31, 32, 35, 37, 44, 45 und 87

setup/install.php in line(s) 20, 21, 22, 23 und 24

scp/ajax.php in line(s) 21 und 22

api/pipe.php in line(s) 19

insert PEAR_DIR (example 'Mail.php' -> PEAR_DIR.'Mail.php')

include/class.mailparse.php in line(s) 19 und 20

include/class.email.php in line(s) 151, 152, 213, 214 und 336

include/pear/Mail.php in line(s) 21

include/pear/Net/Socket.php in line(s) 22

include/pear/Net/SMTP.php in line(s) 23 und 24

include/pear/Auth/SASL.phpin line(s) 46 (possibly Zeile 93)

include/pear/Auth/SASL/Login.php in line(s) 49

include/pear/Auth/SASL/DigestMD5.php in line(s) 46

include/pear/Auth/SASL/Plain.php in line(s) 46

include/pear/Auth/SASL/Anonymous.php in line(s) 46

include/pear/Auth/SASL/CramMD5.php in line(s) 46

include/pear/Mail/mimeDecode.php in line(s) 66

include/pear/Mail/mime.php in line(s) 65 und 74

include/pear/Mail/RFC822.php in line(s) 187 und 197

naruto7

In my case, these changes works fine:
change ini_set by @[deleted]
main.inc.php in line(s) 24, 31, 32, 35, 37, 44, 45 und 87
setup/install.php in line(s) 20, 21, 22, 23 und 24
scp/ajax.php in line(s) 21 und 22
api/pipe.php in line(s) 19
insert PEAR_DIR (example 'Mail.php' -> PEAR_DIR.'Mail.php')
include/class.mailparse.php in line(s) 19 und 20
include/class.email.php in line(s) 151, 152, 213, 214 und 336
include/pear/Mail.php in line(s) 21
include/pear/Net/Socket.php in line(s) 22
include/pear/Net/SMTP.php in line(s) 23 und 24
include/pear/Auth/SASL.phpin line(s) 46 (possibly Zeile 93)
include/pear/Auth/SASL/Login.php in line(s) 49
include/pear/Auth/SASL/DigestMD5.php in line(s) 46
include/pear/Auth/SASL/Plain.php in line(s) 46
include/pear/Auth/SASL/Anonymous.php in line(s) 46
include/pear/Auth/SASL/CramMD5.php in line(s) 46
include/pear/Mail/mimeDecode.php in line(s) 66
include/pear/Mail/mime.php in line(s) 65 und 74
include/pear/Mail/RFC822.php in line(s) 187 und 197

ummm if u didnt read all the other replies the ini_set has been disabled by the host provider and the @ sign just suppresses the error