assign ticket to multiple departments

anana

currently only one department can be chosen when assigning a new ticket. how can i have more than one department assigned a particular ticket?

masino_sinaga

Solution

Try the following:

1. From your admin panel, create a new user group which has multiple Dept Access (select several departments based on your needs).

2. Assign that user group to the certain user.

3. When you are assigning a ticket, then assign it to the user which has that user group.

4. Since that ticket has been assigned to the user which has a user group that related to the multiple department, then that ticket should be accessed by the staff in the related department.

Please let us know whether it works for you. Thanks!

Sincerely,

Masino Sinaga

backspace

Sorry to dig up an old post...

I have tried this and it works as in it gives access to the departments, but if a new ticket is created it only emails the department members not the user group members. So you have to be a member of the department to receive the emails.

Is there a way to have staff assigned to multiple departments.

Thanks, :)

Rich_C

Correct me if I am wrong but wouldn't think also mean that multiple groups would need to be created to factor in all possible multi-department assignment combinations?