Sorry if these are dumb questions, I have found lot's of POP/SMTP/etc. information but I just wonder the following - if I have osTicket setup to create tickets on all letters coming to "support@mycompany.com" and it then automatically assigns a ticket to that issue - can I still answer the letter from my normal e-mail software (Google Gmail in this) case?
Or do I need to start answering all e-mails from inside osTicket then?
If it is possible to still use Gmail do I need to use Reply to all then to have osTicket store the replys?
It would be neat to have osTicket assign a ticket # and send out an automated reponse but still being able to continue to use Gmail for answering the letter...
Cheers!
/Rikard, Wezupport
