Hi,
I've recently installed osTicket on my webserver and it looks like I've set everything up as it should be after following the instructions on the Wiki guide.
I'm using version 1.6 on a Linux webserver with PHP 5.3
Mail Sending: SMTP
Mail Fetching/Receiving: IMAP
And I've added the following line to crontab:
*/10 * * * * nobody /usr/bin/php /usr/www/web/public/osticket/api/cron.php
And I have also turned on Auto Cron
Yet, I'm not receiving any new tickets or even replies to ones that are already created.
Have I missed something in the set up?
Is there a particular setting that I have missed somewhere?
Thanks in advance.
---EDIT---
Figured it out...
It seems that the "nobody" part of that cron command was breaking it. Once I removed it, it happily started working.
Thanks
Roz
