I'm using the string
"%url/scp/tickets.php?id=%ticket"
in
"Alert sent to staff ( if enabled) on new ticket."
This generates a (correct) url, but I get this error message:
"Unknown ticket ID#"
The link does not take me directly to the ticket...
Why?
id is for ticket id, not ticket #. You are passing it the ticket number. The correct string for you to use would be:
%url/scp/tickets.php?id=%id
Of course if the person is not logged into OST it will prompt them to log in before it displays the ticket.
Ok, I figured it out. Thanks!
Here is a list of %codes
http://osticket.com/wiki/Email_Templates(http://osticket.com/wiki/Email_Templates)
