osticket doesnot pick emails from mailbox

kenmurimi

dear all,

i have set two depts, 1 as sales and other as support, i have then created 2 email addresses for the two and have configured them to pick emails from the addresses after every 10 minutes but when i send an email to the addresses, osticket doesnt pick them but when i log in to the mailbox i can see the emails.. there are also no errors on the ositicket..

my seetings on the email are:

username.. email username

password.. emailpassword

status.. enabled

host.. my mail host

port.. 110

protocal.. pop

encryption.... none

fetch frequency.. 10

max email per fetch... 30

am not sure what could be missing

any help greatly appreciated

kenmurimi

ntozier

Have you either:

1. setup cron to run every couple of minutes?

more info at: http://osticket.com/wiki/POP3/IMAP_Settings(http://osticket.com/wiki/POP3/IMAP_Settings)

2. enabled Autocron?

Admin Panel -> Settings -> Enable Auto Cron

kenmurimi

Thanks a million.. cant believe i had not seen that :)

ntozier

You're very welcome. :)

BTW Autocron seems to slow some peoples sites down, so using cron or Windows Task Scheduler is definitely the recommended way.