each time i create a support ticket it will not send out the email

tfyisupportteam

everytime a support ticket is created we are finding that it is not being email to the person specified in email when the ticket was created, why wont these messages send out and is there anyway to fix this and have the emails sent out. when i installed osticket through fantastico it did this, but the useability of fantastico's version was not so great so i got the dload from here, can anyone help me set up my osticket installation to send out the emails

Josh

Hello,

I'm having the same issue. I can get e-mails with OSTicket and they are converted into tickets properly, but no autoresponse is sent to the customer when they send the initial e-mail in, and when there are updates to the ticket, no messages are sent out. I have verified that the New Ticket and New Message autoresponses are enabled as well as ensured that the "Disable Autoresponders" checkbox in the email settings is unchecked.

Here are the versions of everything...

Server: Windows XP SP2

Apache 2.2

PHP 5.2.5

MySQL 5.0.51a

OSTicket 1.6 RC4

The software is installed on my own PC (Windows Firewall disabled)

The POP3 email setup is an exchange mailbox on the local LAN, and the following PHP extensions are enabled right now. Is there another extension that should be enabled, or perhaps any logs generated by OSTicket?

extension=php_curl.dll

extension=php_dbase.dll

extension=php_imap.dll

extension=php_ldap.dll

extension=php_mbstring.dll

extension=php_mcrypt.dll

extension=php_mhash.dll

extension=php_mysql.dll

extension=php_mysqli.dll