Allowing user to change priority

robjs

Hi,

Is there any way to allow the user to change the priority level of their ticket. I am referring to a new user who raises a ticket for the 1st time, not someone in the staff list.

I can see an option "Allow user to overwrite/set priority (new web tickets)" but there is no drop down to do this when the user logs in to check their ticket.

Any advice would be much appreciated!

Thanks

ntozier

Currently only staff can change priority after a ticket is opened.

While I am not aware of a mod that changes this behavior, that doesn't mean there isn't one. You should check the mod forums for that.