For our implementation of osticket, users have to enter their e-mail addresses manually as part of the ticket creation process when they use osticket's web interface (the web interface being the preferred ticket creation method for our users).
Unfortunately, some users enter their e-mail addresses incorrectly and the only way I seem to be able to find out about it -- well after the fact -- is by seeing a PHP warning in php_error.log showing SMTP server response 550 (No such user) when osticket tries to e-mail the user a response to their ticket creation request. Is there a way to have osticket notify the server admin when the SMTP server responds with a problem response such as 550?
FYI our instance of osticket is running on Windows and the SMTP server is not on the same box.
