User manual

TonyZ

Hello all,

I just installed osTicket and love it.

I searched everywhere for a user's manual, but

had no luck:

Does one exist?

Tony

4ice

No, at the moment there is no manual. Please try as much as you can yourself. If you have any questions and cannot find the answer here, just post them on the forum.

TonyZ

OK, sounds good.

Thanks

Tony

abrar.sayed07@yahoo.com

manual for osticket

can any one please provide me the manual for osticket

abrar.sayed07@yahoo.com

pre-made replies

what does a pre-made reply means in osticket.

what is the use of pre-made replies.

burman

Hello all,
I just installed osTicket and love it.
I searched everywhere for a user's manual, but
had no luck:
Does one exist?
Tony

yeah osTicket is pretty simple!! enjoy!!

tcengineer

A pre-made reply is basically used when tickets get submitted about the same "problem". Pre-made replies are answers to those commonly asked questions that have already been solved.

You create a pre-made reply to a commonly asked question, then you can just include the pre-made/canned response in your email back to the client/customer without having to retype it in every time you get the same question.

Hope this helps,

John 88{Q

mgiota

I've just installed osTicket and started experimenting with it.

I also found this pdf (http://upcommons.upc.edu/e-prints/bitstream/2117/12369/1/osticket_report11.pdf), which was very helpful for me! It explains Customers use cases, staff use cases, system use cases, basics, configuration e.t.c.

Hope it helps!

forthis

is there a manual yet, even an older manual

still looking

DHughes

Trojan

At some point during the last 3 months I downloaded an "osTicket manual.pdf" from a google search. Unfortunately I do not remember the exact URL. The file contained the Sefnit trojan. Malwarebytes found and removed it.

forthis

Was the tutorial good enough to risk the trojan?

DHughes

No, it was not worth the trojan, and I did not keep it.