client email links do not work.

ZeroEffect

I have done a clean install of version 1.6 and find it very useful and easy to configure. I have been able to work through almost all of my problems/preferences/mods with the help of this forum. I now need to ask for some help.

This has been posted before but I can not seem to find the answer.

After a ticket is created an email is sent to the client and in that email is states

"You can view this ticket's progress online here:"

"http://10.10.195.248/osticket/view.php?e=email@address.com&t=594733"

First the link didn't work at all it was broken and on two lines. I edited the template putting the link on a separate line. Now it is a complete link. I click the link and I get the message "page cannot be displayed". I then copy and pasted the link directly in the browser and I get the same result, "page not found"

Looking at the view.php file i see that it calls the tickets.php file. I changed my link to,

"http://10.10.195.248/osticket/tickets.php?e=email@address.com&t=594733"

And I get the same result. I have PHP error logging turned on but I am not getting any reported errors.

I have no other issues with any other links.

Thank you for your help,

ZeroEffect

***Face Palm***

Well I found the problem and it was a simple mistake. When I built the computer and installed everything I was on one subnet. When I was done bench testing I moved the computer to a permanent subnet.

My links were

"http://10.10.195.248/osticket/view.php?e=email@address.com&t=594733"

and they should have been

"http://10.1.95.247/osticket/view.php?e=email@address.com&t=594733"

After a quick change to the "help desk URL" setting the links work.

Next will be finding the MOD that opens the ticket directly instead of asking the user/client to login.

Thanks to all of those who looked at the thread.

ZeroEffect

Here is the link

Here is the link to the forum post to make links in open the ticket instead of the login page.

(http://www.osticket.com/forums/showthread.php?t=3328)

Well I thought this worked perfect. I click the link and get an "Authentication Required" message and have to click the "View Status" Button. After That I am Shown all the tickets, but if I hit the back button I get the ticket I was trying to view.

Has there been any success with click the URL in an email and having the ticket load?

ZeroEffect