Support Member should not the answers of other support members

hey guys,

situation:

a customer is sending a request to a group of support members ...

i need:

that only the customer can see all answers and each support member only his own, NOT the answers from the other support members.

is it possible?

king regards

Logged in user sees only their own replies.

It is definitely possible...

Open include/staff/viewticket.inc.php

Find this code...

<table align="center" class="response" cellspacing="0" cellpadding="1" width="100%" border=0>

Directly ABOVE, paste in this code....

<? if ($thisuser->getName() == $resp_row){?>

Next find this code...

<tr><td> <?=Format:($resp_row)?></td></tr>

</table>

Directly AFTER, add this code...

<? } ?>

Now logged in user sees only their own replies. This method could also be applied to notes, etc. :