Assign ticket unassigned when i close the ticket

Paolo Poma

I read in the forum and i find same help but I can not solve my problem.

-When I close a ticket already assigned to an id_staff i need to update the ticket with no change id_staff

-When I close a ticket unassigned I need to update the ticket assigning it to the id_staff who closed the ticket

I'm not able to modify the close function in this way.

- hosting linux

- osticket 1.6 ST

- php 5.2.17

- mail sending: SMTP

- mail receiving: POP

thanks

Paolo

Paolo Poma

Solution

I find the solution of my problem

if someone needs it i have modify

\include\class.ticket.php function close ()

function close(){

if('$staff_id' > 0) {

// $sql= 'UPDATE '.TICKET_TABLE.' SET status='.db_input('closed').',staff_id=0,isoverdue=0,duedate=NULL,updated=NOW(),closed=NOW() '.

$sql= 'UPDATE '.TICKET_TABLE.' SET status='.db_input('closed').',isoverdue=0,duedate=NULL,updated=NOW(),closed=NOW() '.

' WHERE ticket_id='.db_input($this->getId());

} else {

global $thisuser;

$sql= 'UPDATE '.TICKET_TABLE.' SET status='.db_input('closed').',<STRONG><s>**</s>staff_id='.db_input($thisuser->getId()).<e>**</e></STRONG>',isoverdue=0,duedate=NULL,updated=NOW(),closed=NOW() '.

' WHERE ticket_id='.db_input($this->getId());

}

return (db_query($sql) && db_affected_rows())?true;

}