New Report Type

luciano2000

Could someone help me?

In reports, we have these fields:

Tickets per department

Tickets per day

Tickets per month

Tickets per staff

Tickets per Help Topic

Replies per staff

I need a new type of report.

Tickets "From"

This will show who opened Tickets (I'm using in a closed system that only certain people can open tickets via e-mail)

Could you help me?

Thank you!

luciano2000

Nobody?

It's very important!

ntullis

I assume you are referring to the "Reports" MOD? In that case you'll probably want to post your request to the developer's MOD site @ http://sudobash.net/?p=821(http://sudobash.net/?p=821)

scottro

This has been added in Reports v3.4

http://sudobash.net/?p=821(http://sudobash.net/?p=821)

axus

hi, I see nothing in report settings and in reports i see only this..

Department Department tickets are assigned to.

Staff Staff member the ticket is assigned to.

Assigned Number of tickets assigned to

this department or staff during the given time period.

Tickets Open Number of tickets that are PRESENTLY open that were created during the given time period.

Tickets Created Number of tickets that were created during given time period.

Tickets Closed Number of tickets that were closed during the given time period.

Days/Hours to Resolution Amount of time in hours or days from ticket creation to ticket being closed.

can you help me please…

br xela