Problem with ticket generation from email submissions

cdubks88

I've had our osticket install in place for some time now and noticed that there looks like there are some weird characters getting stuck in by Outlook 2010.

The result is osticket seems to be truncating the ticket description at the point where it hits the first funky character, so I'm missing half of an email body with the ticket details.

How can I convert the body text of the message to a common format (plain text or whatever is going to be best) so I can get all of the message.

I thought maybe Outlook was sending the message in its rtf format, but the client in particular that had sent the most recent one that had a problem has theirs set to use html formatted messages by default.

What file is the one that handles the email->ticket conversion?

Thanks,

cdubks88

UPDATE:

I looked at one of the original messages and it looks like it's probably a crlf since there are spaces to separate the lines on the original message.

cdubks88

So has noone had issues with this from formatted messages sent from Outlook 2010?

cdubks88

So is there no way to have osticket handle attachments to plain text messages?

I've been working on resolving this issue we're having with html formatted messages from Outlook 2010 and the plain text ones I send come out in the ticket formatted perfectly.

However, the attachments never get added to the ticket.

Is this by design?

jenamiles

Having same issue here

I haven't found a resolution yet, but I'm working on it. I'll post back if I find one. I just wanted you to know that you are not alone.