Wrong System Time

plexustech

The time is showing correct under "settings" in the Admin panel but when a ticket is created it is showing as created an hour earlier. My time zone is GMT -7.0 (Mountain Time) with daylight savings turned off (as I live in Arizona). The "server time" states GMT -6.0 in the dropdown menu in settings. No matter what time zone is selected it appears to keep GMT -6 even though the new time will show correctly in "settings" in the Admin panel. I have also tried restarting the server in which osTicket resides thinking that perhaps the SQL database needed a reboot. I'm running Windows Server 2008 with Plesk. Any help would be greatly appreciated. I hope that made any sense...

div

Solution tested for EST (GMT -5) on Windows

In upload/include/class.format.php function date(), change:

return date($format,($gmtimestamp+($offset*3600)));

to:

return date($format,($gmtimestamp-($offset*3600)));

$offset is +5 for EST here, code assumes it will be -5. Note: not tested for timezones with a positive offset from GMT or other OSs, caveat emptor.

Best,

RJ Herrick