Hello,
I have OSTicket running on my server using sendmail to send notifications.
I have two departments.
Support
Maintenance
I have help topics that point to those departments.
Ex.
Email Problems ---- Support
Plumbing Problems ---- Maintenance
Phone Problems ----Support
When the user submits a ticket and selects a help topic that belongs to support, they get an email and I get an email.
However, when the user submits a ticket and selects a help topic that belongs to Maintenance, nothing happens. No notifications are sent out to either the submitter or the manager.
I have department managers set to receive email and each manager has the correct email address.
Support@company.com
Maintenance@company.com
I can email each of these addresses from my mail client and they both work. But I cannot figure out why this is happening. I removed the Maintenance department and help topics and set them up again, but no luck. The settings for each department are almost identical with the only differences being employees and managers between the two.
Any help you could give would be appreciated, this is driving me batty.
