Ticket Create per Email not Work Please Help!

I have Install OSTicket at last version, and Configuration the Mail Funktion to use Autocron but not New Tickets get into the OSticket Staff Area.

My Settings.

Enable AutoCron = true

Incoming Mails.

Enable POP7IMAP fetch = true

and I use a POP Email Account this Account works with Outlook.

Please excuse my English.

Best regards macross

Admin Panel -> Emails ->

click on the email thats supposed to be fetching

Make sure the "login info" has your username and password for the account.

Under "Mail Account (Optional)" make sure everything is filled out.

Status: enabled

Host: hostname

Port: 143

Protocol: IMAP

Encryption: None

Fetch Frequency: 2

Max Emails per Fetch: 10

Delete Messages: checked

What is your mail server?