How do I change the phrasing of "open".

furca

Hi,

Currently, when a ticket is created the status is called "open". How do I change the phrasing from "open" to "in progress".

Thanks!

masino_sinaga

Do not change phrasing of 'open'

It is strongly not recommended you change the phrase of "open" to the other. The reason for this is because this phrase is being used in the core files of osTicket.

Also, this "open" status is one of the two status in the "status" field in "ost_ticket" table. This field type is "enum" which has values of "open" and "closed".

However, if you still want to change it, then you will have to take the risk of it. There are 5 files using this phrase, and you have to change this phrase in all of them. They are:

- \include\class.ticket.php

- \include\client\tickets.inc.php

- \include\staff\newticket.inc.php

- \include\staff\tickets.inc.php

- \scp\tickets.php

You have to also adjust it from that "status" field in "ost_ticket" table. So, think more than twice if you want to do it. :)

Sincerely,

Masino Sinaga

furca

Thank you for the advice. I will probably hold off for now :)

foodle

I was just looking into this myself.

Perhaps a good alternative would be to create an alternative column for status - use open/closed for the internal OSTicket requirements and display your custom set of statuses to your clients.

A bit more work, but it wouldn't break the usage of the term "open"?