Solution
To setup your auto-alert when a ticket is being created:
1. Login to your /scp as a user with Administrator level.
2. Click on "Admin Panel" link.
3. Click on "Settings" tab.
4. Scroll down to the bottom of the "Settings" page.
5. At the "Alerts & Notices" -> "New Ticket Alert", click on "Enable" option.
6. Give a checkmark at "Department Members (spammy)" below of it.
7. Click on "Save Changes" button.
To setup your mail system:
1. Still from Admin Panel, click on "Emails" tab.
2. Click on "Email Addresses".
3. Click on one of your email record to setup the SMTP server and make sure it works for your system, otherwise, you can use your mail() function that provided by your web server.
Hope it helps. :)
Sincerely,
Masino Sinaga
