Multiple Assignment of Tickets

emugarura

Hello

First i would like to appreciate the different developers in this forum, as they have made it possible to customize osTicket to perform very interesting functions

I have a few requests for MODS

One

I want to be able to assign more than one staff to handle a ticket. this can be >=2 to

Two

I would like for an ability to have some kind of calendering /scheduling ability so that the system can then notify the customer on when and who will address their ticket.

Three

I would like for the ability to to attach multiple files using both the client and staff interface. I know there are a number of great MODs to allow for multiple attachments for the client side, but these dont seem to work in the 1.6 ST, although i am not getting any specific error.

Four

As i have modified my form and it now has a number of fields, i would like to auto hide some so that if a customer is interested, then they have to check a box to show what is hidden.

Any assistance on any of the above would be highly appreciated

Emmanuel

Rwanda.

masino_sinaga

Solution for batch ticket assign

Answering your first question, please try (this solution). Hope it helps you. :)

About your second and third question, well, you should separate them into another different thread, as your thread's title is "Multiple Assignment of Tickets", so it should talk about the multiple ticket assignment, I think. ;)

Sincerely,

Masino Sinaga

emugarura

Assigning Tickets to Multiple Staff

Answering your first question, please try (this solution). Hope it helps you. :)
About your second and third question, well, you should separate them into another different thread, as your thread's title is "Multiple Assignment of Tickets", so it should talk about the multiple ticket assignment, I think. ;)
Sincerely,
Masino Sinaga

Thanks Masino for reploying to my query. I actually implemented that MOD already and its working fine for me.

The Extra i need is to have the ability to assign a single ticket to be worked on by 2 or more staff, depending on how complex it is.

Currently, its only possible to assign a ticket to one staff member, but in my organisation, this can be more than one person.

Looking forward to a solution to this.

Regards

EMmanuel

Rich_C

This is a request/ feature I'd love to see as well. If anyone has such code please post it :)