Creating a central document

mig2000

I would like to find a way to save some technical information that only the staff and the support desk folks have access to. Some general information about each client's infrastructure. Is there any third party add-on that I can add to be able to save a simple flat file that can be accessible via web for the support team to review?

Thanks

ntozier

You could put it in the Knowledge base.

I'm not familiar with any 3rd party mods that do what your asking.

I don't think that it would be very hard to implement though.

mig2000

Well, can it be private to the staff only? I assume we can make one for each client and name it based on the client's name...

Thanks for your comment.

eric111

I would like to find a way to save some technical information that only the staff and the support desk folks have access to. Some general information about each client's infrastructure. Is there any third party add-on that I can add to be able to save a simple flat file that can be accessible via web for the support team to review?
Thanks

Hi mig2000,

Look in the mod section for osFAQ, this works great for your purposes!

Each FAQ can be set so that it will only be readable by the staff or both for the staff and clients.

Regards,

Eric

mig2000

ERIC,

Thanks for the idea. I am downloading the FAQ. I am assuming that Since I really do not want to use FAQ for it purpose to provide FAQ, I really do not need to modify the Client side changes to add the FAQ to the create a ticket page? AM I correct?

As I mentioned, at this point, all I want is to create some area to save some technical information for the staff and technicians about specific clients.

mig2000

Eric,

I downloaded the FAQ and installed it. Really a great MOD and you are right that it can do the job for me. however, if I decide to add some important note such as IP address or userid and password, then it becomes more risky . Have you or anyone installed this on a secure server? If so, what are the requirements?

Thanks

eric111

Eric,
I downloaded the FAQ and installed it. Really a great MOD and you are right that it can do the job for me. however, if I decide to add some important note such as IP address or userid and password, then it becomes more risky . Have you or anyone installed this on a secure server? If so, what are the requirements?
Thanks

Hi mig2000,

Yes, osFAQ is a great mod, we use it everyday to store our knowledgebase

articles in. Also screenshots and all are easy to import is osFAQ. Only we don't use a secure server with HTTPS and i don't know if that is easy to implement...

Cheers,

Eric