This mod allows you to specify a due date and post a note, when posting a response from the Staff Reply screen. It's a lot faster to do this all at once, rather than having to post the response, then go to the next tab and post a note and then edit the ticket to set the due date.
The mod required changes to the following files:
include/staff/viewticket.inc.php
scp/tickets.php
include/class.ticket.php
This required extensive changes to the files, so rather than just posting the changed code, I've included the complete modified files from version 1.6ST. Therefore if you're running this version and you haven't installed any other mods, you can just replace the three files and you're good to go. All my changes are commented with my initials, BSK.
As a side note, I made one other small change, which was to comment out the line that makes the message field a required field. This change has nothing to do with the mod, so if you want it to still be required, you can simply un-comment line 1169 in class.ticket.php.
[duedates_and_notes.zip](https://forum.osticket.com/assets/files/migrated/a/0668aef65dae9dac03764efbbb4c765.zip)
