Repeated Support Ticket Submittal

erpainting

Hi there,

I have recently installed this software, and I have not been having problems until recently. I have two emails that continue to have tickets submitted. It is the same content with different ticket numbers. I resorted to blocking the emails so that no more tickets would be created and I haven't had any issues, but my system log continues to fill up with request denied notices. I am using version 1.6. Can anybody help? Thanks.

ntozier

Log into the account and delete the offending emails.

I would guess that something wierd is happening that makes the system think that the tickets are not being opened correctly... do they have attachments?