Undefined index: id in class.config.php on line 100

manolisv

When i tried to lunch Admin page for first time had the following error:

Notice: Undefined index: id in /var/www/html/helpdesk/upload/include/class.config.php on line 100 Fatal Error: Contact system adminstrator.

osTicket1.6

MySQL Server 5.1

Thanks for your help

ntozier

Have you run the install yet?

yoursite.ext/helpdesk/upload/setup/

Because if you haven't then your config data for the site hasn't been saved to ost_config table. Which I think would result in an error like that. You could also check your ost_config table and see if there are any entries in there.

manolisv

I have run install and there is already the xxxx_gr_config table in my database with one record in(I can export the record if it will help).

I had more errors after the install but I fixed them (like $$dblink and other) except this one with the index: id in .../class.config.php

Thanks for your help

ntozier

class.config.php reads in the configuration from the ost_config table.

If it is saying undefined then I would guess its not getting the information from that table like it should be.

Whats the id of the record in your ost_config table??

Does settings.php -or- ost-config.php have the proper

define('TABLE_PREFIX','ost_');

ie does that match how your tables are setup in the db?

manolisv

Yes in my os-config.php presents the

define('TABLE_PREFIX','i-pos_gr_') which that is the prefix for my db.

Also the id =1 in _config table in my database

manolisv

Any help???