Create ticket by forwarded email from original sender

syntaxcollector

Hi there,

I have a feature that I would love to see working. Perhaps it does already work and I am just unaware. Sometimes my clients send email to me directly asking for help, I would like to forward this email to my osTickets monitored email address (support@tld.com) and have osTickets create a ticket belonging to the original sender, not me. I can do this in Zendesk very nicely, however I would rather be using osTickets. (Long live FOSS)

I have an email address already setup that is using the IMAP/Cron/Fetch feature. It works very nicely. So just to reiterate I would like to do see the following happen.

Client sends a support email to me personally,

I forward this email to support@tld.com

osTickets receives the email and creates a ticket for the client instead of me.

Regards,

Jordan

scottro

Hi there,
I have a feature that I would love to see working. Perhaps it does already work and I am just unaware. Sometimes my clients send email to me directly asking for help, I would like to forward this email to my osTickets monitored email address (support@tld.com) and have osTickets create a ticket belonging to the original sender, not me.

What you are looking for is a redirect instead of a forward. Whether or not you can do this depends on your mail client (and possibly mail server). I use (Becky email client) and I am able to redirect messages from there to anywhere and they will look like they came from the original sender.