- Edited
I after following the awesome instructions found in these forums for adding new fields to my tickets, am no trying to figure out how to add the %variable for canned responses and reply emails, such as the ones listed already but I wish to add one to that. example:
I added the field Artist:
I went through and now the clients may Type in who the artist is and it also shows up on the staffs side as it should. I know want to add it so it can be used in the canned replies example
Dear %name,
Thank you for submitting your request for %artist we will be in contact at a later date with their answer.
any ideas or can someone tell me which file I need to be looking at to do this, thank you.