Mod Request - Add Customer name on ticket thread

Emil

Hello again everybody,

In my continued effort to customize the system to my needs I want to be able to show the customer name next to the date and time of when they replied to their ticket.

As far as what I've tried, I opened up staff/viewticket.inc.php and went to line 240

Then I modified it to this:

<tr><th><?=Format:($msg_row)?> - <?=($msg_row)?></th></tr>

but this does not work since no name shows up. I basically want it to show the same as how it shows who of our "staff" replied to the message.

Take a look at the pic below to see what I need done...

I tried making a single large <? ...... ?> tag but since one is formatted for date and the other for text I figured they are both better off separate...

Thanks for any input!

ntullis

This would be a great feature to have. Of course, anyone could technically go to a ticket and log a message through the user-end, so you would almost need a way of entering a name when posting a reply.

Emil

This would be a great feature to have. Of course, anyone could technically go to a ticket and log a message through the user-end, so you would almost need a way of entering a name when posting a reply.

Yeah I know that... I just want to show that particular customer name next to their message where the date is.

I was looking at how they are showing the staff name when a reply is generated but even if I do that it sill does not show customer name.

So I took

<?=$resp_row?> from the reply section below it and

I modded the customer section to <?=($msg_row)?> since we need to keep the same $whatever var

now, am I calling the right "name" variable? or is it called something else?

-Emil

teryakisan

Like this?

Emil,

in include/staff/viewticket.inc.php

Find this code... (around line 497)

<tr><th><?=Format:($msg_row)?></th></tr>

Replace it with this code...

<tr><th><?=Format:($msg_row)?> - <?=Format:($ticket->getName())?> </th></tr>

Is this what you mean?

Emil

That's EXACTLY it!!!

I was using the wrong command to get the name I guess :

I also went and change the include/client/viewticket.inc.php so the customer can see it that way also!

Now, teryakisan, do you remember my original issue where I wanted the staff to see where the customer came from with the HTTP referring url? How can I call that URL so it shows up when we open up the ticket itself? There's a value there called Source: and it says Web.. well I want it to show the actual referred URL that it saved into the DB...

Thanks!

Emil,
in include/staff/viewticket.inc.php
Find this code... (around line 497)
<tr><th><?=Format:($msg_row)?></th></tr>
Replace it with this code...
<tr><th><?=Format:($msg_row)?> - <?=Format:($ticket->getName())?> </th></tr>
Is this what you mean?

teryakisan

Question answered in original thread (http://osticket.com/forums/showthread.php?t=6282)