make attachments working

Jan-Willem Arnold

A lot of people complain about issues with attachments. I too experienced the zero byte file problem when I tried to open a file.

There seems to be a problem in the scp/attachment.php file. There are two versions of this file, be aware to take the one in the scp subdir.

I replaced a few lines of code:

// ORIGINAL: $file=rtrim($cfg->getUploadDir(),'/')."/$month/$key".'_'.$filename;

// my new version

$file=rtrim($cfg->getUploadDir(),'/').'/'.$month.'/'.$key.'_'.$filename;

// added { } here!!

if(!file_exists($file)) {

$file=rtrim($cfg->getUploadDir(),'/')."/$key".'_'.$filename;

}

That's all. Everything works as expected after these changes.

Only copy code if you understand and trust it.

Best regards,

Jan-Willem Arnold

need4speed

Another good way to find the absolute path to the attachtmens directory is to make a PHP file with this code:

<?php

echo realpath(dirname(__FILE__));

Upload the file to the attachment directory and then you will get the correct path it worked for me :)

tirussell

Getting email attachments to download properly

Thanks! This really helped a lot - however, though the path had been corrected, I was still getting empty attachment downloads from the SCP. Turns out the attachments coming through the email pipe were owned by the user that owned the pipe process, and not 'nobody' so PHP couldn't read them.

I added a line to the saveAttachment function in class.ticket.php that fixed that (new line is now my line 890).

fwrite($fp,$data);

fclose($fp);

chmod($filename, 0755); //this is the line I added.

Hope this is helpful to someone!