Enabling User to Assign Tickets

manpito

Hi,

Can anyone tell me how can I enable users to assign tickets?

Right now users only can post replies and add internal notes, but for our operations it would be usefull if they could assign tickets also.

Thanks in advanced.

Marco Carneiro.

parkerj

When you click on the ticket's link it will take you to the ticket page. At the bottom of the page, above the text box, the last tab is assign ticket.

manpito

This only happen if you are logged with manager or administrator priviledges, not logged as user.

at users account you can only reply to posts, insert internal notes and if enable, transfer departments, now we need a function to users assigning tickets to staff members.

berg128

How about if you enable your staff group to edit tickets?

Wim

parkerj

@[deleted], yes you are right. A user can only re-assign a ticket or transfer to a different department if that option is set to yes.

berg128

@[deleted]????

Didn't my suggestion help?

stacehamilton

I'm also interested in having users be able to choose the staff member they wish to assign their ticket to. Our department only has two people and the end users know who should be dealing with their specific problem. Rather than having all staff members emailed or the manager have to assign the ticket it would be nice for the end users have the ability to assign. Any mods that can do this? Thank you.

berg128

@[deleted]

What you probably mean is that an outside user who is no staff member or a manager could have this possibillity. This is only possible if you create a topic per staff member, which is connected to a department which is connected to only one staff member.

jgrossman

This might be what you are looking for

I actually ran across this code and site that you might want to look at. I implimented this mod and it is working well. The mod allows you to set the permission of Asssign to groups so you can now apply that to the staff group.

(http://www.openscriptsolution.com/2012/01/20/how-to-create-3-new-permissions-can-post-reply-can-post-internal-notes-and-can-assign-tickets-into-osticket-1-6-st)