different overdue times according to priority

amSee

Hi,

I would appreciate the possibility to configure one overdue time for each priority.

I am just setting up this application for support communication with one of my customer companies. My customer contact will get a staff account.

My customer would like to influence the reaction time and I am willing to guarantee (and bill) certain response times in urgent cases.

Different overdue times attached to priorities would help me a lot.

BTW maybe Ill do the hack by myself if I have some spare time.

TIA ,mm

Josy

This is great and look forward to it!

Have a similar request and been searching if anyone has done this modification. Apparently seems none. Its great if overdue can be based on priority of a ticket. if a client sends a ticket with a high or emergency...the same should be able to have overdue status faster than a ticket sent with a normal priority.... Can some one assist in this

Josy

Tickets overdue based on Client Chosen priority

I would appreciate the possibility to configure one overdue time for each priority.

I am just setting up this application for support communication with one of my customer companies. My customer contact will get a staff account.

My customer would like to influence the reaction time and I am willing to guarantee (and bill) certain response times in urgent cases.

Different overdue times attached to priorities would help me a lot.