cron.php not working, but POP/IMAP fetch does work

jperickson

Hello,

I am trying to set up osTicket on my server. I have configured all of the IMAP and SMTP settings, but am still having a fetch problem.

I am able to fetch mail by the auto-cron technique, but am not able to fetch mail through cron.php. When I run cron.php, I get this Mail Fetch Error:

PHP must be compiled with IMAP extension enabled for IMAP/POP3 fetch to work!

When I run phpinfo() on my server, imap is listed with the rest of the modules.

What I can't figure out is why would mail fetching work with auto-cron but not with cron.php?

Any information you can provide is appreciated. Thank you!

ntozier

Please include what OS Version, Web Server Version, PHP Version you are using.

Do you have more then one version of PHP installed on the server?

Are you using a custom php.ini on a virtual host?

What is the actual line that you use to call cron.php?

peter

Make sure IMAP extension is installed and enabled on CLI php - For some php installations command line php (used by cron) uses different php.ini file.

Alternatively you can use the following cron entries.

*/5 * * * * nobody wget -q -O /dev/null --user-agent=APIKEYHERE http://yourdomain.com/osticket/api/cron.php

*/5 * * * * nobody /path/to/php -c /path/to/correct/php.ini /path/to/api/cron.phpGood luck,

jperickson

Please include what OS Version, Web Server Version, PHP Version you are using.
Do you have more then one version of PHP installed on the server?
Are you using a custom php.ini on a virtual host?
What is the actual line that you use to call cron.php?

Versions:

Server: Mac OS X Snow Leopard Server

Apache: 2.2.13

PHP: 5.2.5

`which php` returns /usr/bin/php

As far as I know we are not using a custom php.ini file.

phpinfo() says that the used php.ini file is in /usr/local/php5/lib/

The cron job is actually done using launchd and a plist file. The plist includes:

ProgramArguments

/usr/bin/php

/Volumes/Data/Webserver/DataSites/osTicket/api/cron.php

Please let me know if there is any more info that I can provide.

jperickson

Make sure IMAP extension is installed and enabled on CLI php - For some php installations command line php (used by cron) uses different php.ini file.
Alternatively you can use the following cron entries.
*/5 * * * * nobody wget -q -O /dev/null --user-agent=APIKEYHERE http://yourdomain.com/osticket/api/cron.php
or
*/5 * * * * nobody /path/to/php -c /path/to/correct/php.ini /path/to/api/cron.phpGood luck,

Running php -c /usr/local/php5/lib/php.ini /Volumes/Data/Webserver/DataSites/osTicket/api/cron.php on the command line will generate the error as well.

Thank you,

Jeff