Enable the system

nadav

Hi,

In the installation process there's a step after completing the installation saying "Enable the system".

Where? How?

Currently when I go to my support site I get the following message:

Support Ticket System Offline

Thank you for your interest in contacting us.

Our helpdesk is offline at the moment, please check back at a later time.

Thanks

scottro

If you go to the staff control panel (http://yourticketinstall.com/scp(http://yourticketinstall.com/scp)) You should be able to login as an administrator and then click on the Enable link thats a the top of the page in the message. Otherwise go to the Admin Panel and then Settings and enable it there.

ntozier

If you cannot get to the admin panel, but have MySQL CLI access or the ability to run a SQL query the following will re-enable the site:

update ost_config SET isonline='1';

note: you want to change the table name to match your db setup.

nadav

Thanks! it's working

ntozier

You're very welcome. :)