Spam attack - Banned email ids!

mystock

Hello there

Few months back I was getting spam email into the ticket system, so I have banned that particular email id.

Just now when I have seen the system log from OS-Ticket admin area, I was shocked to see that there are several thousand emails received from that particular email id and which were promptly blocked from generating tickets, as the email id was banned.

Pl see attached png files

When I contacted the person from whose email id the email were being send, he has denied the act, and requested me to send the "header" of these emails, which has been banned and blocked.

How to get the email head of these emails wherein ticket has been denied ?

Can some one please help me out?

Warm Regards

Avinash

peter

Don't blame the user. It's a bug on mail fetching routine - osTicket is not deleting banned emails. Simply login to the mail account and delete the offending email.

PS. We'll have a fix soon.

mystock

Thanks peter for quick reply.

Surprisingly when i check my email, including all folders, I could not see the email received from that particular email id, no where.

What should i do?

Pl guide me.

Warm Regards

Avinash

ryanp

This depends on your email provider, for example in Google Apps it would be under 'All Mail', in hotmail it should remain in your in-box, if it is specified to be deleted after the mailbox has been polled then try your deleted items.

The thing is if your system is set up to automatically deleted mail then it may not exist any longer as some mail apps will not only delete all records but bypass the deleted items when this option is in place.

Good luck mate.