Missing Action Box in ticket view

Reuben

Great product, thanks!

Everything works great, except that I have one user (staff) who doesn't have the action box when she views tickets. It's just not there.

Other staff with the same settings do and are able to close tickets, etc.

Any ideas? :

Cheers

Reuben

ntozier

First I have heard of anything like that. Couple questions:

1. have you tried deleting and re-adding her account?

2. have you checked the groups that she belongs to?

3. Is she using a different web browser (or version of web browser compared to other employees?

Reuben

solved

Thanks for helping!

I have double checked the group and browsers, etc. All good there.

I deleted the account and recreated it with the same details. Still didn't work, same problem. So I deleted it again and created a new account this time with different name etc (test user) and it all worked.

So I edited the test user, changed the details back to what they should be for the staff member, and it worked.

Very odd indeed but it's working so that's great.

Cheers

Reuben

ntozier

Well I am glad that you found a solution. :) Weird problem though.