Notify User on Ticket Close

RobertC

Hi,

I was wondering if there is a simple way to send the user an email once their ticket has been closed. It seems pretty simple, but I'm not sure where to start.

Thanks!

greminn

I would also like to get this done as well... :) any help would be appreciated.

FlexMania

I'm also looking on how to add this, anyone got any ideas? :

ntozier

If you have "New Message Alert:" enabled it should send an email to the client when you update (and check close ticket at the bottom) and close the ticket.

I know that this is not specifically what you are asking for, as it seems like you want a non-updated ticket that gets closed to send an announcement of it being closed.

ntullis

I also believe it's important for the system to actually send out an email stating the ticket has been "closed", not just updated, if it has in fact been closed. This is because users may assume that the ticket is still being worked on if they haven't been specifically told that the ticket has been closed/completed

For now I just use the "post reply" and check the close button so that at least the user gets some kind of email notification, but a "ticket closed" notification would be nice!

ntozier

I should probably have also noted that I use a lot of templates and most of my templates include a line that reads:

"Work completed, closing ticket".