Ticket by email

PeopleInside

Hello,

I can not understand why the ticket sent to the email address specified is not open when an email is sent to that address.

Example: I want to ensure that those who wrote me an email to receive ticket@site.com the opening of the ticket.

Admin panel, email, ticket@site.it all data is entered and the options turned on, where am I wrong? Thanks

ntozier

Have you modified your version of OST at all?

Have you configured polling?

Have you setup a cron to run every few minutes?

What OS and webserver are you running under?

What OS and mail server are you connecting to?

PeopleInside

Have you modified your version of OST at all?
Have you configured polling?
Have you setup a cron to run every few minutes?
What OS and webserver are you running under?
What OS and mail server are you connecting to?

I have change some settings and i have solved.

I don't remember what i have change. I think Fetch frequency in email.

thanks