SMTP not working

yohansa

Hi guys,

I'm having a problem with sending email from osTicket. I never use osTicket before.

Currently the user claimed that the site failed to send any email after SSL was installed. But I'm not sure whether this is the cause of the failure in sending the emails.

Can anyone give me any clue what steps should I do to check the email settings?

Thanks in advance

ryanp

More info needed

I have a small process to go through when trying to resolve SMTP issues in osTicket.

First of all, lets try to get info from osTicket on the issue, to do this we go to:

Admin Panel > Emails > select email address

Is osTicket giving you any errors here when you try to commit the SMTP data?

Next, are there any errors coming out of the osTicket logs or PHP error logs?

Hopefully by now you will be able to see what type of issue you have, if it is a simple username/password issue or if there is something like osTicket cannot connect to the SMTP host.

Also, who is the email provider?

Can you please post the information you have plus log info for us to have a look at?

Often the PHP error log will give a clue to why these things stop working.

Cheers,

Ryan