Show assigned staff in open ticket

pixel

Hello,

I need know if there are un possibility for manager/administrator to see the assigned staff on the list of ticket open?

When the manager/administrator is connected, he can see the list of ticket open.

In this list are only the columm below

Ticket Date Subject Department Priority From

Is not possible to add a new columm the name of assigned staff of the ticket?

scottro

This MOD makes the Assigned To column viewable by everyone. It would take a bit of tweaking to enable it for managers and admins only.

http://sudobash.net/?p=158

ryanp

I use the original code from webpragmatists in my distribution and it works well, looking at Scott's solution it looks very similar and does the same thing.

It also seems to have some additional notes that are handy so give it a shot and let us know how it goes.

Cheers,

Ryan

pixel

Hello scottro,

Great!!!!!! It's exactly what I wanted.

Thank you both you for assistance.