Sending Ticket Email (Windows server)

Lesg

Hi Guys,

Just been setting up the ticket desk, and cannot for the life of figure out how I get the syetm to send ticket emails to desk users.

I can create a ticket fine, but just cannot send or receive any emails, sure it is something I have not done correctly, but cannot see how I do this.

I have select all the email settings, but not getting anything.

I am runing a windows server setup, so My initial thought that this is due to the mail system requiring a cron job, which I understand is a Linux function.. is this my case and if so is there a methof for windows server ? (windows 7)

Regards

Les

nyzwerewolf

Admin Panel > Settings tab > Preferences

What do you have next to "Outgoing mail" ?

=============

I have osTicket functioning perfectly fine in Windows Server 2008. So you should be ok too. Unless your mail servers are blocking it.

Lesg

Thanks for the reply, I do not however, have anything for "Outgoing Mail" my choices are:

mail Settings

For POP3 mail fetch to work you must set a cron job or simply enable auto-cron

Mail Methods:Enable POP3 email fetch (Global setting which can be disabled at email level)

Enable email piping (You pipe we accept policy)Save Email Headers: Save raw headers

Strip Quoted Reply: Removing quoted reply (depends on the tag below)

Reply Separator Tag:

Default Email: *

No Reply Email Address: *

Alert(s) FROM Email Address: *

System Admin Email Address: *

The first two items are deselected.

Regards

Admin Panel > Settings tab > Preferences
What do you have next to "Outgoing mail" ?
=============
I have osTicket functioning perfectly fine in Windows Server 2008. So you should be ok too. Unless your mail servers are blocking it.

nyzwerewolf

I have:

Outgoing Email: "None: Use PHP mail function"

here is a screenshot:

( blank )

Lesg

That is different than my system, as that dropdown box option is not availble to me?? I am using (v1.6 RC4)

Is there somewhere I should be making other settings before this page ?

I have:
Outgoing Email: "None: Use PHP mail function"
here is a screenshot:
()

nyzwerewolf

I am using 1.6 Stable because I am on a production environment with over 100 staff.

ntozier

This sounds like a difference between RC4 and ST. I recommend that you upgrade to the current STable version.

Also have you setup mail in php?

You should have a section in your php.ini that looks something like:

; For Win32 only.

SMTP = YOURSERVERNAME

smtp_port = 25

; For Win32 only.

sendmail_from = username@YOURDOMAINNAME.EXT

Obviously you should change YOURSERVERNAME to the name of your server (FQDN should work. We use the netbios name). Also custome username and YOURDOMAINNAME.EXT.

Lesg

Hi Guys,

Many thanks for the advise, I have now installed 1.6 stable and just about to test.

I can see the settings are correct in the php.ini file, but as yest not been able to send email as yet.

I am looking on how to remove the write permission from the ost-config.php file, but when I try access the security settings via properties>security I cannot deslect the write permission, will this affect this and any suggestions on how I can remove the write permission ?

thanks in advance

ntozier

RDP into (or sit down at the server) and browse to the location of the file.

ie mine is located in e:\wwwroot\support\include

Right click the file.

Left click "Properties".

Click the "Security" tab.

Click on the "Advanced" button.

Click the "Edit" button.

Click on the user you want to edit.

Click the "Edit" button.

Then check and uncheck the boxes that you want to.

Lesg

Hi Guys,

Sorry for the long gap in responding, more important things cropped up. Ok still struggling to get emails sending, I have modified the php.ini file as:

; For Win32 only.

SMTP = myserver

smtp_port = 25

; For Win32 only.

sendmail_from = myemail@mymail.com

But still no luck, I also tried adding the smtp_username and smtp_password:

; For Win32 only.

SMTP = myserver

smtp_port = 25

smtp_user = myuser

smtp_password = mypassword

; For Win32 only.

sendmail_from = myemail@mymail.com

assuming this would be required, maybe they are not required or I added them incorrectly?

In addition to this, I still cannot get the warning message off the admin panel, despite removing the 'write' permissions, ultimatly off ALL accounts to see if I could get it to work, but still no joy.

Any suggestions welcome

ntozier

Any errors in the php logs?