Dept. Transfer Email Notification

nyzwerewolf

Is there a setting where the "Department Email" or "Department Manager" can be notified when a Ticket is created in & transferred to that specific department?

For example:

I have 2 departments

1) Help Desk

2) Networking

When a ticket is created under "Help Desk" department, how can the "Help Desk" department be notified of the new ticket without assigning the ticket to a specific staff?

When "Help Desk" staff transfers a ticket to "Networking", how can the "Networking" department be notified of the transferred ticket without "Assign to a Staff"?

Love to hear your suggestions and comments!

Thanks! :)

scottro

Doesn't look like there is a setting at present to do this.

scottro

I had need of this MOD now so I went ahead and created it ;)

http://sudobash.net/?p=930(http://sudobash.net/?p=930)