Can anyone try this template, and reply if they are able to get the variables passed.
Create a dummy New ticket, post the template in the optional internal note field, and submit the ticket. Then either post a reply or internal note with template.
If the variables are passed, let me know! < http://client.eqeact.com(http://client.eqeact.com) >
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Sent introduction to client on %createdate, and waiting for a response.
The ticket will be due for a review 10 business days from the date of issue %createdate.
After the initial review, a reminder will be sent to the client if no unsubscribe requests have been received. We want only clients that show an interest in the organization assisting them to reach their goals!
On %duedate, 30 days after the ticket creation date: %createdate; The ticket will be transferred to RRWD.
Status: %status
Priority: %priority
Closing date: %closedate
Ref:
LU: June 3, 2011
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