Dear All,
How can I make only specific User Groups Open A New Ticket? The reason why i need to make this is to create a login page and only the login groups or department submit A new ticket. Or in short how can i protect the Open new Ticket page by login?
I'm using version 1.6.0
After ticket submitting the message is will be as it is.
Regards,
This is for your users or for your staff?
Staff should be creating tickets at http://yourdomain.com/scp(http://yourdomain.com/scp)
and
users should be creating tickets at http://yourdomain.com(http://yourdomain.com)
Yes but what i mean is:- only login users create a new ticket! That is what i want.
sorry for making complected.
Ah, yes at present there is no "user" login. Anyone that reaches the page can create a ticket. The simplest thing to do would be to password protect the page somehow (such as .htaccess) and then give that username/password to the customers you actually want to be able to create tickets. Then they can get past the password check and get to the create ticket page.
Thank you but i have many users and i think it very complicated to create a user name and password for 200 users. Is there any way you suggest.
Thanks
Well the login won't affect how the ticket is made. It will be completely a gateway to allow them to get to the page in order to create a ticket. So bearing that in mind you could really just create a single user and give it to everyone you want to be able to create a ticket. But again, this won't in any way affect osTickets - it will only allow them access to it.
