osTicket as virtual-host apache

nyzwerewolf

Hey guys,

I have osTicket installed and is being used by our internal support staff. Since we do not want the end-users/public users to submit ticket online, I configured the osTicket installation as a virtual-host in apache as below

ServerAdmin admin@host.com

DocumentRoot "C:/webserver/apache/htdocs/osticket/scp"

ServerName osticket

ServerAlias osticket.host.com

So when the support staff go to osticket.host.com, the SCP page loads instead of the default "Support Center Ticket Tracking"

But the problem is, with this configuration, we are unable to check the status of the tickets based on this:%url/view.php?e=%email&t=%ticket because now the url is: osticket.host.com/osticket/scp/view.php?e=email@host.org&t=XXXXX

is there any way around this?

Looking forward to your suggestions and comments :)

Thanks!

ryanp

Personally I would look at altering your pubic user template so there is a META refresh tag to redirect people away from the public interface and use the standard VirtualHost config for this.

This would be my preference as I get the best of both worlds with a standard config.

Please note that I haven't tried this myself with osT but I have on other apps, if you get stuck I can look at the code.

Cheers,

dohcjs

My thoughts

view.php is for clients to check the status of their tickets. Since your not using the client side try using %url/tickets.php?id=%id, which will allow an authenticated user to see the ticket.

ntozier

Change

DocumentRoot "C:/webserver/apache/htdocs/osticket/scp"

DocumentRoot "C:/webserver/apache/htdocs/osticket"

Staff should be able to remember to put the /scp in at the end to log in. :)