Unable to login.Check SMTP settings

BCTransfer

Hi There:

I am keep geting these errors when try to configure email. My user name and password is correct and it is working fine on Exchnange OWA.

Any helps?

authentication failure [SMTP: SMTP server does not support authentication (code: 250, response: MAIL.SKYHELO.CA Hello

ryanp

Try changing the following setting:

Admin Panel > Email > select email account > SMTP Settings (Optional) > change Authentication Required to No

ntozier

You're error tells you what the problem is, you are trying to authenticate, and your current mail server configuration is does not allow authentication. You can try shutting off authentication as specified in the other reply. If you want to use SMTP Auth you will have to change how your mail server is configured.

What version of exchange are you running?

BCTransfer

We are using Exchange 2007 SP2 ROL3.

I disabled SMTP Authentication. But the Dashboard of osTicket do not have any new ticket. I setup osticket@BCTRANSFER.AB.CA as default System Email, but osTICKET can not fetch it.

Any help?

Thanks,

ryanp

What protocol are you trying to use to get emails into the system? IMAP or POP?

Have you set up a generic (for example) mail.your-domain.com for all mail protocols by any chance?

Exchange has been a pain in my butt for years with web apps (but domino/notes was worse! hehe), the first thing to ask when you're not recieving emails, yet your Exchange server has authenticated the user credentials is what is enabled on the server and what is enabled on the user account?

You may have POP/IMAP/Exchange enabled on the server and disabled to the user. This can result in a successful authentication of the POP/SMTP protocols yet not emails or polling.

Do you happen to have any PHP errors for POP/IMAP?

Also, I would strongly recommend enabling SMTP authentication to prevent spamming from your system as well as to prevent blacklisting of your server :

ntozier

Please post your settings in Admin Panel -> Emails -> The address that you are trying to use to get mail. Here is what we have in our setup that works. We are also running Exchange 2007 SP.

(feel free to change email address,username, and leave password blank)

Edit Email

Email Address: tickets@domain.com

Email Name: tickets

New Ticket Priority: Low

New Ticket Department: Support Team

Auto Response: not checked

username: tickets

password: password

Mail Account (Optional)

Status: Enable

host: mail (note: we use the servers short name, not FQDN here)

port: 143

Protocol: IMAP

Encryption: None

Fetch Frequency: 2

Maximum Emils per Fetch: 10

Delete Message: checked

SMTP Settings (Optional)

Status: Enable

SMTP Host: mail (note: we use the servers short name, not FQDN here)

SMTP Port: 25

Authentication Required: No

If I remember correctly Exchange 2007 doesn't have IMAP/POP turned on by default. You also want to make sure that you go into the account Mailbox Features and make sure that IMAP is enabled.

BCTransfer

Hi There:

Edit Email

Email Address: osticket@BCTRANSFER.AB.CA

New Ticket Priority: Low

New Ticket Department: Support Team

Auto Response: not checked

username: OSTICKET

password: password

Mail Account (Optional)

Status: Enable

host: 10.80.10.37

port: 143

Protocol: IMAP

Encryption: None

Fetch Frequency: 2

Maximum Emils per Fetch: 10

Delete Message: checked

SMTP Settings (Optional)

Status: Enable

SMTP Host: 10.80.10.37

SMTP Port: 25

Authentication Required: No

The setting seems fine. I can use OSTICKET@BCTRANSFER.AB.CA to login to Exchange OWA.

When click Submit button, it shows Invalid login. Check IMAP settings. Can't connect to 10.80.10.37,143: Refused.

....................................

After change to use POP3, osTicket show email update successfully. But email still cannot fetch......

Any helps?

Settings.

Mail Account (Optional)

Status: Enable

host: 10.80.10.37

port: 110

Protocol: POP

Encryption: None

Fetch Frequency: 2

Maximum Emils per Fetch: 10

Delete Message: checked

SMTP Settings (Optional)

Status: Disable

SMTP Host: 10.80.10.37

SMTP Port: 25

Authentication Required: No

ntozier

RDP (or sit down at the terminal) to your mail server (10.80.10.37).

Fire up Exchange Management Console. Under Recipient Configuration click on Mailbox. Double Click on the mailbox for OSTICKET. Click on the Mailbox Features tab.

is IMAP4 enabled?

BCTransfer

Yes, IMAP and POP are both enabled.

Right now, POP3 seems working, but the problem is osTICKET cannot fetch emails.

For mail fetch(POP/IMAP) to work you must set a cron job or simply enable auto-cron------------------how to enable auto-cron?? I cannot find out the settings of cron.

Setting--->Email settings

incoming emails.

enable---enable pop/imap email fetch

enable---enable email piping

enable---strip quoted reply

ntozier

autocron is enabled by going to Admin Panel -> Settings -> Enable Auto Cron.

If you want it to poll while someone is not logged in though you will need to setup up a task scheduler job to run cron. As described in:

http://osticket.com/wiki/POP3/IMAP_Settings(http://osticket.com/wiki/POP3/IMAP_Settings)

I personally have a .bat file and use Task Scheduler to call it. Make sure that you set the optional Start In path. Here is the contents of my .bat

C:\Progra~1\PHP\php.exe -f c:\Inetpub\wwwroot\OSTICKET\api\cron.php > osticket.log

You should of course edit the code to reflect your own path to both PHP and cron.php.

TIP: to hide the DOS window while fetching mail, you can create a link with "minimize to tray" option and schedule the .lnk instead of the .bat.

BCTransfer

After run cron, it show up following error messages. Do I need to configure PHP file?

Thanks..................

I:\>C:\Progra~1\PHP\php.exe -f c:\Inetpub\wwwroot\OSTICKET\api\cron.php

Cannot find module (IP-MIB): At line 0 in (none)

Cannot find module (IF-MIB): At line 0 in (none)

Cannot find module (TCP-MIB): At line 0 in (none)

Cannot find module (UDP-MIB): At line 0 in (none)

Cannot find module (SNMPv2-MIB): At line 0 in (none)

Cannot find module (SNMPv2-SMI): At line 0 in (none)

Cannot find module (UCD-SNMP-MIB): At line 0 in (none)

Cannot find module (UCD-DEMO-MIB): At line 0 in (none)

Cannot find module (SNMP-TARGET-MIB): At line 0 in (none)

Cannot find module (SNMP-VIEW-BASED-ACM-MIB): At line 0 in (none)

Cannot find module (SNMP-COMMUNITY-MIB): At line 0 in (none)

Cannot find module (UCD-DLMOD-MIB): At line 0 in (none)

Cannot find module (SNMP-FRAMEWORK-MIB): At line 0 in (none)

Cannot find module (SNMP-MPD-MIB): At line 0 in (none)

Cannot find module (SNMP-USER-BASED-SM-MIB): At line 0 in (none)

Cannot find module (SNMP-NOTIFICATION-MIB): At line 0 in (none)

Cannot find module (SNMPv2-TM): At line 0 in (none)

PHP Warning: mail(): Failed to connect to mailserver at "localhost" port 25, ve

rify your "SMTP" and "smtp_port" setting in php.ini or use ini_set() in C:\inetp