I receive an email when a ticket is created.
But when a client appends a message to an existing ticket, I don't get an email-warning. So I really do not know If a client replied to my answer (if I'm not using OSticket)
You might want to check your Admin Panel>Settings>Alerts & Notices>New Message Alert
Check you have assigned staff and last respondent checked.
M :-)
they are both checked
Look:
Sorry if I make it sound silly just have to understand whats wrong....
Has there been a respondent or an assigned staff member to the ticket?
Sounds pretty wierd as I've had no problems with message alert.
